Our Return & Exchange Policy
At Butterflies and Bikinis, we understand that it can be a challenge to buy apparel online and we want you to be completely satisfied with your purchase. In the case you are not, we are happy to offer exchanges and store credit. Please follow our guidelines below:
Items returned, exchanged, or processed for a store credit, must be in NEW, unworn, unsoiled and sell-able condition with all tags in place and protective shields intact where appropriate, and in their respective shipping bags. Apparel which is NOT in new condition, and has been soiled, mishandled, abused, wadded up, laundered, worn or with missing tags will be returned to the purchaser at their expense. NO CREDIT will be issued and he/she forfeits all claims. Please note discount codes/promo codes may not be applied to exchanges or store credit redemptions, store credit expires after one year.
For ALL Returns/Exchanges/Store Credit
- You must contact us within 5 business days of receipt of order based on tracking to accommodate a return, exchange or store credit. Please contact us at: [email protected] to receive your Return or Exchange Authorization Number.
- Next, download Authorization Form to the right and complete it with all appropriate information and return item to this address:
Butterflies and Bikinis, 4093 Naranjo Drive, Santa Barbara, CA 93110, we do suggest obtaining tracking/delivery confirmation for your returns, Without tracking, unfortunately, we cannot guarantee that any refund or exchange will be issued in the case of lost or undelivered packages.
- We must receive the completed Authorization Form with your return/exchange items within 15 days of receipt of complete order based on tracking. Longer periods are granted for purchases being returned from outside the U.S. All returned/exchanged merchandise must be accompanied by the Authorization Form and number, which we will provide you, to be accepted.
For Exchanges or Store Credit
Please contact us within 5 business days of receiving your order based on Shipping and Tracking and return your merchandise to our Store with all the appropriate information filled out on the Exchange/Return Authorization Form with the Exchange/Return Authorization Number obtained by emailing us at [email protected] We must receive a completed Exchange Form with your exchanged item(s) within 15 business days of your receipt, based on tracking. We do provide longer periods for purchases outside the US. International exchanges are subject to shipping charges. Exchanges will receive full credit toward their exchanged Item(s). In the event an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request. Exchanges are shipped complimentary USPS First Class, additional shipping options are available per customer request and additional charges will be incurred accordingly. International exchanges are subject to shipping charges. Please note store credit expires one year from original order date.
For Returns for Store Credit
We offer only store credit for returns, and all Store Credit expires after one year. Please contact us within 5 business days of receiving your order based on Shipping and Tracking and return your merchandise to our Store with all the appropriate information filled out on the Exchange/Return Authorization Form with the Exchange/Return Authorization Number obtained by emailing us at [email protected] We must receive a completed Authorization Form with your returned item(s) within 15 business days of your receipt, based on tracking. We do provide longer periods for purchases outside the US. Store credit will be kept on file and can be redeemed with a detailed email in response to our Confirmation Email (the email issued to acknowledge our receipt of your return/exchange) Please include all necessary specifics and email [email protected] for redemption at any time. Shipping is complimentary for all store credit redeemed items and will be shipped USPS First Class. Additional shipping options are available per customer request and customers will be charged accordingly. Store credit may not be applied to shipping charges. International store credit redemption orders are subject to shipping charges. Please note store credit expires one year from original order date.
**Please note that we recommend you return items with delivery confirmation or tracking for your protection, we are not responsible for lost or misdirected packages.
We pride ourselves on offering swimwear produced in the highest quality but if for some reason you have received defective merchandise, please contact us immediately and we will replace any defective merchandise returned to our office within 30 days of the shipment date. No additional shipping and handling charges will be incurred.
Important, Please Note:
Items Exchanged or Returned for Store Credit must be in NEW, unworn, unsoiled and sell-able condition with all tags in place and protective shields intact on swimsuit bottoms, with items properly folded and in original packaging.
Butterflies and Bikinis reserves the right to refuse service, Credit, and Exchanges to anyone who, in our opinion makes excessive or arbitrary orders, returns and exchanges.
Store Credit Redemption
To redeem your store credit, please reply to the Confirmation Email issued upon our receipt of authorized returns, include all pertinent information necessary to process your requests. Please note that all sales/promotions/promo codes are excluded in redeeming items for store credit. Store credit expires one year from original order date.
Sale items are final, but may be exchanged for store credit, no refunds will be issued. We must receive your exchange request per our Exchange Policy above, time constraints are the same as well. All items on the Sale Page, as noted at top of page, are final sale, no exchanges or store credits issued.
We offer expedited shipping methods, but do not guarantee that all items are available for all services, although we do our best. We will gladly refund/credit difference for shipping options in the case an expedited shipping method is chosen and we are unable to provide. An email will be sent, in the case, we are unable to accommodate your request.
Once an order is placed you may not cancel an order. Presale orders may not be cancelled. Occasionally, if your order has not already shipped, you may be able to stop shipping by contacting our Customer Service Department M-F, 10 to 5pm PST at 1-805-845-7459 or email: [email protected]