Exchange / Store Credit
At Butterflies and Bikinis, we understand that it can be a challenge to buy swimwear online and we want you to be completely satisfied with your purchase. In the case you are not, we are happy to offer exchanges, refunds and store credit, please follow our guidelines below:
Please contact us within 5 business days of receiving your order based on Shipping and Tracking and return your merchandise to our Store with all the appropriate information filled out on the Exchange Authorization Form with the Exchange Authorization Number obtained by emailing us at email@example.com. We must receive a completed Exchange Form with your exchanged item(s) within 15 business days of your receipt, based on tracking . We do provide longer periods for purchases outside the US. International exchanges are subject to shipping charges. Exchanges will receive full credit toward their exchanged Item(s). In the event an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request. Store Credit will be kept on file and a simple email with instructions and specifics to firstname.lastname@example.org is all that is needed for redemption. Please note: Shipping for exchanges and store credits are complimentary and will be shipped USPS First Class. Additional shipping options are available per customer request and customers will be charged accordingly.
To Receive a Refund
Returns to receive a Refund, please contact us at email@example.com within 5 business days of receipt of purchase, based on tracking information, receive a Return Authorization Number (RA#), download the Return Authorization Form, fill in the appropriate information along with the RA# and return your item(s) to the address listed on the Form. Returns will be accepted up to 15 business days from receipt of order based on tracking information. You will be issued a full Refund credited to the same account of your purchase, less shipping charges from your original purchase. Shipping charges are not eligible for refund or credit when returning for a refund. Returns received after 15 days will receive Store Credit only less shipping cost.
Items Returned, Exchanged, or for Store Credit must be in NEW, unworn, unsoiled and sellable condition with all tags in place and protective shields intact on swimsuit bottoms, with items properly folded and in original packaging.
Apparel which is NOT in new condition, and has been soiled, mishandled, abused, wadded up, laundered or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and he or she will forfeit all claims.
We pride ourselves on offering swimwear produced in the highest quality but if for some reason you have received defective merchandise, please contact us immediately and we will replace any defective merchandise returned to our office within 30 days of the shipment date. No additional shipping and handling charges will be incurred.
Butterflies and Bikinis reserves the right to refuse service, Credit, and Exchanges to anyone who, in our opinion makes excessive or arbitrary orders, returns and exchanges.
Refunds will be issued within 10 days of receipt of returned merchandise, an email confirmation will be issued and may take an additional 5-7 days to appear on your account, depending on your issuing credit card banks policies.
Sale items are final, but may be exchanged or for store credit, no refunds will be issued. We must receive your exchange request per our Exchange Policy above, time constraints are the same as well.
We offer expedited shipping methods, but do not guarantee that all items are available for all services, although we do our best. We will gladly refund/credit difference for shipping options in the case an expedited shipping method is chosen and we are unable to provide. An email will be sent in the case we are unable to accommodate your request.
Once an order is placed you may not cancel an order. Presale orders may not be cancelled. Occasionally, if your order has not already shipped, you may be able to stop shipping by contacting our Customer Service department M-F, 9 to 5pm PST at 1-805-682-3200 or email: firstname.lastname@example.org.